Today federal HHS released a report detailing the successes of Consumer Assistance Programs, including Health Care For All’s HelpLine. In 2010, as a result of the Affordable Care Act, 35 states were awarded grants to provide consumers with assistance navigating their health care coverage. The Massachusetts Executive Office of Health and Human Services was a grant awardee and subcontracted with Health Care For All and Health Law Advocates to launch the Mass. Consumer Assistance Program.
As described in the report, CAPs achieved impressive success including:
- Provided individual assistance to 207,460 consumers;
- Assisted 22,814 consumers (76 percent of all closed cases) in successfully challenging their issuer’s decisions, finding coverage, and resolving their private health insurance problems;
- Obtained more than $18 million in savings on behalf of consumers in addition to the unquantifiable benefits from finding more affordable health care and getting the benefits that consumers need; and
- Reached hundreds of thousands of consumers through outreach and education efforts.
Hundreds of thousands of people throughout the country would be without needed health insurance assistance was it not for the work of the CAPs. The critical work of these programs will be essential for successful Affordable Care Act implementation. Check out this video for more about the Mass. Consumer Assistance Program: