Jim Conway, Senior VP at the Institute for Healthcare Improvement (IHI) and chairman of the new Partnership for Healthcare Excellence, as well as a member of the advisory committee to HCFA’s quality initiative, had an op-ed in today’s Boston Globe on the importance of educating and empowering consumers to become active participants in care for themselves and loved ones. He cites some compelling figures from the Partnership, including their finding that 1 in 5 MA adults has experienced a medical error and over 50% know someone who has, to make an important point:
It is time to make serious and lasting changes in the healthcare system and the consumer voice is needed to help make those changes. At HCFA, our Consumer Health Quality Council, consisting of individuals who have experienced poor quality care, is publicly advocating for improvements in care. We are pleased the Partnership and others are joining the effort to inform, empower and mobilize consumers around these vitally important issues.